Xbox

Driving European Sales

Xbox logo featured in a case study showcasing the delivery of £10M digital campaigns and high-volume ad orchestration led by Adeeb Khan.
Master Chief in iconic green armour standing at the edge of a futuristic landscape in Halo Infinite.

Reimagined the digital production of over 20,000 online ads delivered seasonally across Europe, promoting Xbox flagship titles including Halo, Gears of War, and Forza, with a budget exceeding £10M.

Media & Entertainment

Challenge

In 2010, Xbox embarked on an ambitious digital marketing strategy across Europe to drive the growth of the Xbox 360 in an intensely competitive gaming market dominated by Sony and Nintendo.

Central to this initiative was the success of first-party games, requiring an extensive digital advertising campaign to engage diverse audiences across the region. Meeting these objectives necessitated the design, production, and delivery of over 20,000 ads, tailored to key markets, languages, and digital channels. Each campaign needed to resonate with local audiences while adhering to stringent platform-specific standards.

Key challenges included:

Execution of High-Volume Campaigns

Thousands of ads had to be produced and deployed across multiple digital channels, including display networks, social media, and streaming platforms, effectively promoting Xbox’s first-party games.

Multi-Territory & Multi-Lingual Campaigns

Campaigns required cultural adaptation and localisation across Europe, ensuring relevance to regional audiences while maintaining consistent brand messaging and standards.

Diverse Platform & Publisher Requirements

Publishers maintained unique specifications for ad formats, sizes, behaviours, and compliance standards. Delivering high-volume campaigns required meticulous coordination to ensure compliance across diverse platforms and regions.

Transformation & Impact

Response

As Xbox’s lead digital agency, AKQA was entrusted with conceptualising and delivering high-impact advertising campaigns across Europe. Leveraging its reputation for award-winning digital excellence, AKQA engaged Adeeb Khan to lead the orchestration of a bespoke production process.

The mandate was to streamline the creation and execution of Xbox’s complex, high-volume advertising campaigns, ensuring seamless delivery across diverse markets and platforms.

Strategy & Results

To address the complexity of the challenge, Adeeb Khan conducted a comprehensive review of the existing end-to-end production workflow, identifying bottlenecks and inefficiencies affecting publishers, Xbox, and AKQA. These insights informed the architecture and implementation of a purpose-built system designed to orchestrate high-volume, multi-territory online ad campaigns across Europe.

The system centralised publisher specifications, optimised the tracking of forecasted versus actual production performance, and introduced real-time financial and operational dashboards. This approach not only ensured operational excellence but also empowered AKQA to focus on high-value strategic, creative, and revenue-generating initiatives, directly contributing to the sustained success of the Xbox 360 in a highly competitive gaming market.

Delivered Multi-Territory Campaigns

Successfully launched multi-lingual digital campaigns for flagship Xbox titles, including Gears of War 3, Halo 4, Forza Horizon, Kinect Sports, and Dance Central. Delivered cohesive brand experiences tailored to diverse European markets, ensuring cultural and regional relevance.

Streamlined Online Ads Orchestration

Architected and deployed a bespoke production system to centralise specifications, publisher standards, and ad server requirements. This system enhanced operational efficiency and ensured consistent execution across all European markets.

Campaign Reporting & Tracking

Introduced real-time reporting systems that provided actionable insights into campaign progress. This innovation significantly improved transparency and accountability for stakeholders, enabling data-driven decisions.

Financial Estimation & Monitoring

Developed features for financial estimation and real-time budget tracking, ensuring campaigns remained financially aligned with Xbox’s objectives while maintaining cost efficiency.

Publisher Ready

Spearheaded robust technical and QA processes, ensuring campaigns adhered to stringent publisher standards on first submission, successfully meeting deadlines across Europe.

Production Leadership

Directed a 17-member cross-functional team, fostering seamless collaboration across design, localisation, and technical functions.

A high-speed race featuring a McLaren Senna and a Land Rover amidst autumn leaves in Forza Horizon.

Competencies & Technologies

Skills & Expertise

Strategic, leadership and technical competencies applied to this engagement.

  • Data & Insights
    • Data Analytics & Insights
  • Experience Design
    • Interaction Design (IxD)
    • Prototyping & Wireframing
  • Operations & Process Optimisation
    • Operating Models
    • Operational Performance & Reporting
    • Process Optimisation & Efficiency
    • Profit & Loss (P&L)
    • Project Management
    • Resource & Capacity Planning
    • Risk Management
    • Service Delivery & Performance Management
    • Workflow Automation
  • Sales & Marketing
    • Digital Marketing (SEO, Social Media, Email, PPC)
  • Technology
    • Front-End Frameworks
Platforms & Systems

Platforms, systems, and technologies involved.

  • Adobe Flash
  • Adobe Photoshop
  • Google Marketing Platform
  • Microsoft Excel

Conclusion

This engagement redefined Xbox’s digital advertising capabilities across Europe. Through a bespoke production system, AKQA seamlessly orchestrated consistent, high-impact, large-scale campaigns for first-party titles over several years.

This transformation played a pivotal role in driving awareness and engagement, solidifying the Xbox 360’s position as one of the most respected gaming consoles in the industry and setting a new benchmark for efficiency and excellence in digital marketing.