Samsung

Elevating Samsung's Digital Presence

Digital Channels Production Manager

Delivered high-impact digital and integrated campaigns for Samsung, managing budgets ranging from £5,000 to £1M.

Challenge

In 2010, Samsung faced intense competition in the consumer electronics market, particularly in the rapidly evolving mobile and tablet sectors. Apple’s recent dominance with the iPhone and the introduction of the iPad earlier in the year had reshaped consumer expectations for technology, design, and ecosystem integration.

Samsung needed to strengthen its position as a market leader by elevating its digital channels, introducing innovative products, and delivering cohesive, high-impact marketing campaigns to resonate with European audiences.

Key challenges included:

Competing against Apple
The Galaxy Tab launch was critical to establishing Samsung as a credible competitor to Apple in the tablet market, requiring a bold, multi-channel marketing approach to capture attention and drive adoption.
Synchronising Products across Digital Channels
With a rapidly growing portfolio of products, including phones, laptops, monitors, and printers, Samsung.com needed accurate and timely updates for new product launches and retirements, aligning with regional marketing campaigns and messaging.
Maximising Digital Campaigns Impact
In an increasingly digital-first market, Samsung needed a seamless integration of web, mobile, social media, email, and online advertising to deliver cohesive campaigns that maximised engagement and brand visibility.

Response

As Production Manager at Cheil, Samsung’s in-house marketing agency, Adeeb Khan was entrusted with leading the execution of Samsung’s key digital initiatives. Leveraging his expertise in complex digital production, Adeeb spearheaded the successful launch of the Samsung Galaxy Tab while enhancing the operational and strategic capabilities of Samsung’s digital ecosystem.

Transformation & Value Creation

Through a collaborative approach and robust production processes, Samsung successfully launched the Galaxy Tab and strengthened its digital presence, setting the foundation for continued growth in the highly competitive consumer electronics market.

Samsung Galaxy Tab Launch
Delivered a high-impact, multi-channel marketing campaign (campaign website, online ads, email, and social channels) for the Galaxy Tab, establishing Samsung’s presence in the tablet market and strengthening its competitive positioning against Apple’s iPad.
Digital Campaign Coordination
Streamlined the delivery of integrated campaigns across multiple platforms, ensuring cohesive messaging and maximising engagement.
Product Lifecycle Updates
Maintained seamless updates to Samsung.com across all product lines including phones, laptops, monitors, and printers aligning digital content with marketing objectives and ensuring timely, accurate communication to customers.
Campaign Performance Tracking
Deployed Omniture (Adobe Analytics) to enable data-driven decision-making, providing Samsung with actionable insights into campaign effectiveness and customer engagement.
Cross-Functional Leadership
Led a 13-member team to deliver high-quality campaigns, fostering collaboration and ensuring projects were completed on time and within budget.

Conclusion

This engagement with Cheil enabled Samsung to effectively compete in the European consumer electronics market, leveraging a successful launch of the Galaxy Tab to enhance its digital presence. By implementing robust production processes, enhancing campaign performance tracking, and aligning with Samsung’s strategic goals, the project delivered measurable results and positioned Samsung for continued growth in the region.

Skills & Expertise

Strategic, leadership and technical competencies applied to this engagement.

  • Data & Insights
    • Business Intelligence (BI)
    • Data Analytics & Insights
    • Data Modelling
  • Experience Design
    • Interaction Design (IxD)
    • Journey Mapping
    • Persona Development
    • Prototyping & Wireframing
    • Usability Testing
    • User Research
  • Operations & Process Optimisation
    • Digital & Collaboration Tools
    • Kanban
    • Project Management
    • Resource & Capacity Planning
    • Risk Management
  • Sales & Marketing
    • Digital Marketing (SEO, Social Media, Email, PPC)
  • Technology
    • Front-End Frameworks
    • Technical Architecture & System Design
Platforms & Systems

Platforms, systems, and technologies involved.

  • Adobe Analytics
  • Adobe Flash
  • Atlassian Confluence
  • Atlassian Jira
  • Google DoubleClick
  • Websites & Content Management Systems